01Exchanges: size only
Exchanges are permitted only in case of a genuine size issue.
No exchanges are allowed for reasons related to colour preference, design preference, change of mind, or any other personal preference.
The product must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
Exchange requests must be raised within 48 hours of receiving the order.
Exchanges are subject to product availability and approval by our team.
Products that have been altered, customised, or made to individual measurements are not eligible for exchange.
02No returns or refunds
We do not accept returns or offer refunds for reasons related to personal preference or change of mind.
Once an order has been placed and confirmed, cancellations may not be permitted once the product has entered production or dispatch.
In the event of a verified issue with the product, please contact our team for assistance.
03Customised and made-to-order pieces
Customised garments and made-to-order products are created according to the customer's selected measurements, specifications, and preferences.
Such products are not eligible for exchange or refund, except where required by applicable law or in the event of a verified manufacturing defect.
04Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at hello@pankajsoni.co.in with your order details and clear photographs of the issue.
Each case will be reviewed by our team, and an appropriate resolution will be provided in accordance with our policies and applicable law.
05How to request an exchange
Write to hello@pankajsoni.co.in or +91 97399 91108 within 48 hours of delivery with your order number, the size you received and the size you need. Our team will confirm availability and arrange the exchange.
Not sure of your size before you order? Book an appointment and a consultant will help you choose.
Last updated 14 November 2026.