01When your order ships
Pieces in stock are dispatched within 24 hours of your order being confirmed (Monday to Saturday, excluding public holidays).
Made-to-order and made-to-measure pieces are made for you after you order, and are dispatched within 1–3 weeks of your order being confirmed. We email you when your piece goes into the atelier, and again when it ships.
02Delivery times and cost
Delivery is complimentary. Signature Express arrives in 2–3 weeks within India's metro cities; Standard in 2–3 weeks elsewhere in India. You may also collect from our store on Vittal Mallya Road, Bengaluru.
International delivery is available on request — write to Client Services for timings. Any import duties and taxes in the destination country are payable by the recipient.
03Tracking
When your order ships we email you the courier and tracking number, and you can follow every step — from the atelier to delivery — from your account, under Orders.
04Receiving your order
Every parcel is insured until it reaches you and may require a signature. Please check the outer packaging on delivery; if it is damaged, note this with the courier and write to us within 48 hours — see the Exchange & Returns Policy.
If a delivery fails because the address was incorrect or nobody was available after repeated attempts, the courier returns the parcel to us and we will arrange redelivery with you.
Last updated 14 November 2026.